Despite rave reviews, the Nikon D750 has been plagued by several issues since its release in September of 2014. And even though Nikon did issue a recall of certain models due to a well-documented flare problem, it seems another potentially-related issue with the shutter is being reported in the forums.
The original issue had to do with a defective shutter mechanism that caused a dark band and ugly lens flares to show up in photos captured by affected cameras under certain conditions.
The new issue—which is being reported by a few users on Nikonistas but has been cited as early as December 2014 in the DPReview forums—may be related to the flare problem, but seems to affect some serial numbers that were not included by Nikon in the expanded recall.
According to several forum posts we found reporting this issue (from as far back as December of 2014 till March 31st of 2016), affected cameras will lock up when taking a photo (often after the first shutter actuation of the day) and display an “err” message. In some cases, all that’s required to move past this is a second shutter click; in others, removing the battery, SD card, lens, or any combination of the three may help; for some, even that didn’t work, and the camera had to sit for 24 hours before it would work again.
“My 750 locked with mirror up upon first powering it on and taking the first picture of the day approximately a half dozen times,” writes stevef1961 on the DPR forums.
“In mine, which is among the serial numbers announcement Nikon […] it misses the first shot of the day. After pressing the shutter button, it appears frozen, it shows “err” in the viewfinder until you press a second time not released. After that first failed photo, the rest work all day… until the next day that is exactly the same,” easagp writes on Nikonistas.
“After an ordinary shutter press to take a photo, the camera unexpectedly went into a hard error,” writes another user, form, on Fredmiranda. His camera had just come back from getting its shutter fixed by Nikon.
The reports sound suspiciously similar, and users who replied to the DPR and Nikonistas forums posted links to other similar discussions or reports of similar (if not identical) issues that they themselves had experienced.
The most troubling report of this nature came on a DPReview forum 6 months ago. In reply to the DPR quote above, user eridano writes:
I had the same problem 10 days ago: at first a series of blocks with “ERR”, then the shutter finally crashed.
The local repairer doesn’t believe me, he said that I “must” have touched the shutter blades. But I never did, I didn’t even clean the sensor (the 750 is only 5 months old)… So I must pay € 400 for shutter replacement.
Is this the beginning of a new problem for the D750?
It’s too early and these are too few reports to tell if this is indeed the beginning of “a new problem” for the Nikon D750. But Nikon expanded the recalled serial numbers once before; if this issue is widespread, they may have to do it again.
What about you? Are any of our readers who use the Nikon D750 experiencing this issue? And is your serial number included in the recalls issued by Nikon? Let us know in the comments or send us an email through the tip line.