There is now a 24/7 domestic call center, and walk-in service centers in New York City and Los Angeles.
Sony has also introduced technical teams that will provide field service at major sporting events, media events, and shows across all of North America. Such services will include camera cleaning, evaluation loaners, education, and seminars.
Membership to the PRO Support program has grown 40% year over year in North America, and now Sony has also expanded its support into Canada, offering all of the same benefits to the Canadian market.
“Our team is fully committed to building an ecosystem that supports the needs of digital imaging professionals today and tomorrow,” says Sony Vice President Neal Manowitz. “We are focused on reducing downtime, removing costs and improving overall satisfaction. New walk-in locations, a 24/7 domestic hotline, and a field team supporting event depots are just a few of the many steps we are taking to provide the best-in-class solutions for professionals.”
To be a member of the PRO Support program, which costs $100 per year, you must be a professional photographer and own at least 2 full-frame bodies and 3 Sony lenses. You can then apply for consideration by Sony.